The priority for all IS departments is to minimize the risks of incidents and dissatisfaction. With an integrated collaborative IT performance management tool, you can reduce the level of uncertainty while improving the 360-degree view of your services.
If the cloud is well known for its flexibility and agility in theory, how can we make sure that migration is durable and stress-free in practice? Julien Castel, Product Owner at MIP, tells us how.
1 minute: that’s the maximum amount of patience in the digital world. Make users wait any longer than that and they move on. Digital performance includes measuring application performance and user experience through to governance.
Maltem Insight Performance creates application scripts to assess the user experience. IT engineer Ana Peñalba runs these scripts, which precisely simulate the user experience, and analyzes the obtained results.
The new holy grail for companies is the user experience. Hyperconnectivity has made us impatient, demanding consumers. We want to have remarkable and memorable experiences at all costs. We have even entered what we call the experience economy.
IT decision makers are increasingly inclined to choose outsourcing due to its financial and human benefits for the company and its employees. Here are some good reasons to choose a managed service.
The CRM knows that gaining influence and winning over your customers is important to you so it helps you to monitor their every move (website, call center, social networks) and precisely analyze their expectations.
Application scripts are key tools for IT performance monitoring, particularly when it comes to the digital transformation of companies. They are essential for testing the transition from thick clients (local) to thin clients (web).