The MIP Monitoring tool includes push & pull integratio with ITSM incident management software, such as ServiceNow or Service Anywhere. In this post, Julien Caslte, Product owner, explains benefits of information exchange betweet IT Supervision and IT Service Management. What is an ITSM tool? ITSM (IT Service Management) is all the activities that enable IT […]
Insurers initially adopted, like banks, a closed Information System. With the emergence of InsurTech, historical players are now looking at « Open Insurance » by using modern architectures. In this way, they focus on new business lines following a diversification strategy. Changes in the insurance distribution model, now also involving white-label offers, are based on digital channel. […]
Microsoft O365 and Google Suite, leaders in collaborative tools. Within one team or on shared projects, collaborative tools have become essential to optimize resources, increase transparency, and lead to efficient work between employees. Whether you are looking for a solution that promote communication or facilitate tasks management, it must be available and fast. Collaborative tools […]
Another year has ended, filled with new IT trends and emerging technologies. Many companies have made a good start to their digital transition, whether they are moving to a 100% Cloud or a hybrid target. This is why measurement of performance of the Information System on a global scope is becoming more and more […]
Maltem Insight Performance, French IT supervision company for more than 10 years, announces the new interface of its unified monitoring solution named “MIP Solution”. With the MIP Solution, managed-service editor enhances its user-experience-oriented platform with a new design, but with many disruptive features as well. From application, network, or infrastructure performance, the all-in-one vision enables […]
Today, most of companies have an Information System. As an interface for teams and technicals, its performance is directly linked to the organisation’s efficency. IS supervision becomes essential. But is this project being run in a good way?
As part of maintenance management contract, it’s now systematic to integrate a definition of service commitments, or SLAs, for Service Level Agreement. SLA can be a global contract, or a section of it. It defines contours of the service in an intelligible and understandable way, in order to identify appropriate evaluation citeria. It is crucial […]
The priority for all IS departments is to minimize the risks of incidents and dissatisfaction. With an integrated collaborative IT performance management tool, you can reduce the level of uncertainty while improving the 360-degree view of your services.
If the cloud is well known for its flexibility and agility in theory, how can we make sure that migration is durable and stress-free in practice? Julien Castel, Product Owner at MIP, tells us how.