Another year has ended, filled with new IT trends and emerging technologies. Many companies have made a good start to their digital transition, whether they are moving to a 100% Cloud or a hybrid target. This is why measurement of performance of the Information System on a global scope is becoming more and more […]
Today, most of companies have an Information System. As an interface for teams and technicals, its performance is directly linked to the organisation’s efficency. IS supervision becomes essential. But is this project being run in a good way?
As part of maintenance management contract, it’s now systematic to integrate a definition of service commitments, or SLAs, for Service Level Agreement. SLA can be a global contract, or a section of it. It defines contours of the service in an intelligible and understandable way, in order to identify appropriate evaluation citeria. It is crucial […]
The priority for all IS departments is to minimize the risks of incidents and dissatisfaction. With an integrated collaborative IT performance management tool, you can reduce the level of uncertainty while improving the 360-degree view of your services.
From simple client emails to inventory management on several continents, the Information System supports the daily life of the company. The performance measurement of IS is essential to make progress on these 2 challenges : optimizing information collection and accelerating decision-making.
The Service Desk’s skilled workers are the main interface between different departments and their combined information system. The reactivity and the relevance of the diagnoses of the Service Desk will enable companies to correct any malfunctions as quickly as possible. That’s where a strategic report comes in: The Flash Report.
“It’s not the strongest of the species that survives, nor the most intelligent; it’s the one most adaptable to change. »
To illustrate this famous quote, let’s take BeMerryCorp, a company within the industrial sector, as an example. BeMerryCorp has international subsidiaries (head offices, warehouses, etc.), and its service desk must satisfy its employees and its partners (suppliers, B2B clients).
The Service Desk is at the heart of the Information Systems department and, more generally, of every company process. Its reactivity and the relevance of its diagnoses will condition its overall performance. Focus on capacity management: Capacity Planning.
Because the service desk is essential to the company’s performance, its ability to respond to users must be optimized. Specific tools have been designed to make this easier: Netflow Top Report is one of them. What is this tool? What added value does it have? Interview with Frédéric Ribes, Service Desk Manager at Maltem Insight Performance.